Last updated: September 12, 2026

This Privacy Policy explains how Cactus (“we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit or use www.shopcactus.in (the “Website”), place an order, or otherwise interact with us. 

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL DATA WE COLLECT

We may collect personal data that you provide to us when you use our Website or purchase our products. This may include:

* Name

* Email address

* Mobile number

* Billing and shipping address

* Order and purchase details

* Payment and transaction information

* Information provided when you contact our customer support team

* Any other information you voluntarily provide to us

When you browse our Website, we may also automatically collect certain technical and usage information, such as your IP address, browser type, device information, operating system, pages visited, and information about how you interact with the Website.

We may collect certain information through cookies and similar technologies.

2. PURPOSE OF COLLECTION AND USE OF PERSONAL DATA

We may collect and process your personal data for the following purposes:

* To create and manage your orders

* To process payments and transactions

* To arrange delivery of your orders

* To process returns, exchanges and other order-related requests

* To communicate with you regarding your orders, payments and deliveries

* To respond to customer enquiries and provide support

* To improve our Website, products, services and customer experience

* To understand Website usage and customer preferences

* To detect, prevent and address fraud, misuse and security concerns

* To send promotional and marketing communications where permitted under applicable law

* To comply with applicable legal and regulatory requirements

* To establish, exercise or defend our legal rights

We will process your personal data only for lawful purposes and in accordance with applicable law.

3. CONSENT

Where required under applicable law, we will obtain your consent before collecting or processing your personal data for the relevant purpose.

Where processing is based on consent, you may withdraw your consent by contacting us at shopcactus.in@gmail.com. Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services or fulfil certain requests.

4. MARKETING COMMUNICATIONS

Where you have provided the necessary consent, we may send you promotional communications regarding Cactus, including information about new collections, products, offers and other updates.

You may opt out of receiving marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at shopcactus.in@gmail.com.

You may continue to receive essential communications relating to your orders, payments, deliveries, returns or other transactions.

5. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies on our Website to enable essential Website functionality, remember preferences, understand how visitors use our Website and improve your browsing and shopping experience.

We may also use third-party services, including analytics and advertising providers, that may use cookies or similar technologies.

You may manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.

6. SHARING OF PERSONAL DATA

We may share personal data with third parties where reasonably necessary to operate our business and provide our services.

These third parties may include:

* Payment gateways and payment service providers

* Courier and logistics partners

* Website hosting and technology service providers

* Analytics and performance service providers

* Marketing and advertising service providers

* Customer support and communication service providers

* Professional advisers and consultants

* Government authorities, regulatory bodies or law enforcement agencies where required by law

We require third parties processing personal data on our behalf to handle such information in accordance with applicable law and for the purposes for which it has been shared.

We do not sell your personal data.

7. PAYMENT INFORMATION

Payments made through the Website are processed through third-party payment gateways and service providers.

We do not store complete debit card, credit card or other payment instrument details on our servers. Payment information is processed by the relevant payment service provider in accordance with its applicable terms and privacy practices.

8. DATA SECURITY

We take reasonable security measures to protect personal data against unauthorised access, use, alteration, disclosure, loss or destruction.

However, no method of transmission or storage of information is completely secure. While we take reasonable steps to protect your personal data, we cannot guarantee absolute security.

9. RETENTION OF PERSONAL DATA

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, provide our services, maintain business and transaction records, comply with legal and regulatory obligations, resolve disputes and protect our legitimate interests and legal rights.

When personal data is no longer required, we will take reasonable steps to delete or anonymise it, subject to applicable legal requirements.

10. YOUR RIGHTS

Subject to applicable law, you may have certain rights in relation to your personal data, including the right to:

* Access information relating to your personal data

* Correct or update inaccurate or incomplete personal data

* Request deletion of personal data, where applicable

* Withdraw consent where processing is based on consent

* Raise a grievance regarding the processing of your personal data

To exercise an applicable right or raise a concern, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

11. THIRD-PARTY LINKS

Our Website may contain links to websites, applications or services operated by third parties.

This Privacy Policy does not apply to such third-party websites or services. We are not responsible for their privacy practices, content or security, and we recommend reviewing their respective privacy policies before providing them with your personal data.

12. CHILDREN’S DATA

Our Website is not intended for children.

We do not knowingly collect personal data from children where such collection is prohibited under applicable law. If you believe that a child has provided personal data to us, please contact us so that we can take appropriate action.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology or applicable laws.

Any changes will be posted on this page along with the updated “Last Updated” date. Your continued use of the Website after such changes are posted will be subject to the updated Privacy Policy.

14. GRIEVANCE REDRESSAL

If you have any questions, concerns or grievances regarding the collection or processing of your personal data, you may contact our designated grievance or privacy contact at: shopcactus.in@gmail.com.

We will endeavour to address your grievance in accordance with applicable law.