Refund policy

We want you to love what you order from Cactus. If something isn’t quite right, you can request a return or exchange within 5 days of delivery, subject to conditions below.


1. Eligibility 

To be eligible for a return or exchange, the product must:

  • Be unused and unworn

  • Be in its original condition

  • Have all original tags and labels attached

  • Be returned with its original packaging, where applicable

  • Not show signs of washing, alteration, damage, stains, makeup, perfume or other wear


We reserve the right to reject a return or exchange if the product does not meet these conditions. 


For hygiene reasons, certain products may not be eligible for return or exchange. Any such exclusions will be clearly mentioned on the relevant product page. 


2. How to Request a Return or Exchange

To request a return or exchange, contact us at shopcactus.in@gmail.com within 5 days of delivery. 


Please include:

  • Your order number

  • The product you wish to return or exchange

  • The reason for the request

  • Photographs of the product, if requested by our team


Once your request is reviewed and approved, we’ll share the next steps. 


3. Return Processing Fee

A ₹100 return processing fee will be applicable on eligible returns. 


This fee will be deducted from the store credit issued for the return order. 

No return processing fee will be charged where the return is due to a product being damaged, defective or incorrectly sent by Cactus, subject to verification. 


4. Exchanges

We only offer size changes of the same product, subject to availability.


Please note:

• Exchanges are processed only after the original item reaches our warehouse and passes a quality check.
• The return process may take 10 to 14 days.


5. Refunds/Store Credits

Cactus does not offer refunds to the original payment method. Instead, we’ll issue the eligible amount (after deducting the return processing fee) as a store credit. Your store card will be sent to the email address linked to your order once your order has been received and checked. 


The complete return and store-credit process can take 10-14 business days from the date we receive your returned item. 


6. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please contact us on shopcactus.in@gmail.com within 5 days of delivery with the opening video and photos. Once we’ve verified the issue, we’ll arrange a pick-up to exchange the product at no additional return fee. The exchanged product will be delivered to you in 5-7 days after the damaged product has reached our warehouse. 


7. Cancellations

Once an order has been processed, packed or dispatched, we may not be able to cancel it. 


For any questions about returns or exchanges, reach us at shopcactus.in@gmail.com.